How to Conduct a Digital Property Inspection Using the VIEWAPP Application

Pre-insurance property inspections have long ceased to require a mandatory on-site visit by a specialist. Modern digital technologies make it possible to conduct an inspection remotely while maintaining quality control over photographs and completeness of information.

With proper process organization, an insurance company employee only needs to schedule the inspection, and the policyholder can independently carry it out following a clear, guided scenario.

Step 1. Creating the Inspection

The work begins in the VIEWAPP web interface.

The insurer's employee selects the required inspection scenario, creates a new assignment, and, if necessary, pre-fills part of the property information in advance: address, property characteristics, insured amount, year of construction, and other details already known from the application.

If this information is unavailable, these fields can be left for the client to fill in directly during the inspection.

Step 2. Sending the Inspection to the Client

After creating the inspection, the employee enters the client's phone number.

The client receives an SMS with a link to the application, installs it, and immediately gains access to the assigned inspection. At the same time, the insurer can see whether the message was delivered, whether the client opened the application, and whether they have started performing the inspection. This ensures the entire process remains fully controllable.

Step 3. Performing the Inspection According to a Ready-Made Scenario

After opening the application, the client sees a step-by-step sequence.

For each step, clear instructions, a sample photograph, and shooting tips are displayed. For example, the client must first photograph the address plaque, then the exterior of the building, adjacent structures, the land plot, engineering systems, interior spaces, and other elements of the property.

The client does not need to decide what to photograph on their own. The application guides them consistently through the entire process.

Step 4. Filling in Property Characteristics

In addition to photographs, the scenario may contain various fields to complete.

For example, the client may specify the building type, area, materials, utility systems, security systems, and other property characteristics. The set of questions is fully determined by the insurance company in the inspection scenario and can be easily modified without any application development. Different scenarios can be used for different property types.

Step 5. Flexible Scenario Configuration

A cottage, a country house, and an apartment all require completely different sets of photographs.

That is why VIEWAPP uses separate inspection scenarios. The insurance company independently determines which stages should be included, which fields are mandatory, how many photographs are required at each stage, what instructions the client will see, and which images to use as examples.

If necessary, scenarios can be promptly modified without updating the mobile application.

Step 6. Reviewing the Results

After the inspection is completed, all photographs automatically appear in the web interface.

The reviewing expert immediately sees the photographs grouped by stages, along with coordinates and timestamps, property characteristics, and any additional information entered by the client. This format greatly simplifies analysis compared to a set of photographs sent via messenger.

Step 7. If Something Is Missing

During the review, it may become apparent that a particular area has not been photographed in sufficient detail.

In this case, there is no need to create a new inspection. The reviewer marks the problem area directly on the photograph, adds a comment, and sends only that specific stage for re‑execution.

The client receives a push notification, opens the application, sees exactly what needs to be re‑photographed, takes an additional photograph, and sends it. The new images then automatically appear for the reviewer.

Role Separation

Different employees are involved in the process. The salesperson or manager creates the inspection, sends it to the client, and monitors completion status. The underwriter or claims adjuster analyzes the results, makes decisions, and requests additional materials if necessary.

This separation allows the business process to remain familiar and prevents mixing sales functions with risk assessment.

What the Insurance Company Gains

Digital property inspections eliminate a significant portion of on‑site visits without compromising inspection quality.

The main benefits of this approach include:

• A unified, standardized inspection process;
• Consistent quality of materials regardless of who performs the inspection;
• The ability to quickly adjust scenarios without modifying the application;
• Control over the completion of each inspection stage;

Convenient result review and the ability to promptly request additional photographs without a repeat site visit.

Data in VIEWAPP digital inspections is protected by comprehensive anti‑fraud measures. Managing trustworthy data is one of the key elements of a digital inspection, enabling verification of the authenticity of materials and preservation of information integrity throughout the entire process.

It is this approach that allows pre‑insurance inspections and claims‑related damage assessments to be completed faster, significantly reduce operational costs (by up to 70%), and simultaneously improve the quality of the information collected.