How VIEWAPP digital inspections are being implemented : procedure and timing

When new technologies come to a company, they almost always cause mixed feelings. On the one hand, there are obvious advantages: speeding up processes, reducing costs, and increasing transparency. On the other hand, there is the realisation that the usual patterns of work will change, which means that business processes will have to be restructured, employees will have to be trained, and interaction between departments will have to change. That is why VIEWAPP is building the implementation of digital inspections in such a way that the transition is manageable and the effect is predictable.

What VIEWAPP is doing for seamless implementation

We start by preparing scenarios: first we define the types of inspections: for cars, real estate, commercial objects, specialised property. In the personal property segment these may include flats, houses and buildings. Detailed scenarios and templates are created for each area, taking into account company regulations and data protection requirements.

Pilot and testing

A natural mandatory stage of any implementation is running-in on a small volume. Ready scenarios are tested on a small group of employees or agents. This allows you to identify inconveniences, clarify the order of actions and fine-tune the process before it goes out to all departments.

For example, when it comes to the property of individuals, we check how easy it is for the customer to conduct the inspection themselves and how comprehensively the information collected covers the needs of insurance underwriting. After all, many digital inspections can and should be carried out by the end users themselves, for example, policyholders. We strive to make scenarios and step-by-step instructions equally convenient for both professional inspectors and those who are seeing the digital inspection application for the first time.

Integration with insurer systems

To ensure that digital inspections are seamlessly integrated into everyday work, VIEWAPP integrates with the company's accounting systems. Through API or other data exchange channels, inspection tasks are generated automatically, and the results are immediately fed into the working systems. This eliminates manual entry and allows thousands of inspections to be processed every month at no additional cost.

Scaling

After a successful pilot, the technology is rolled out to all sales channels. Employee training is conducted, instructions are created, and incentive programmes are introduced. Key indicators are constantly monitored:

• inspection time,
• percentage of completed procedures,
• cost savings.

Anti-fraud and artificial intelligence

The system uses AI detectors to protect against fraud: they identify photos from the screen, check GPS data and file metadata. The accumulated data is used to train automatic decision-making algorithms, reducing the workload on employees and speeding up the issuance of policies.

Our intelligent systems are trained in real time, so we can specialise in any case within a short period of time and then train the model to the required performance levels.

How we organise access through digital channels Different companies need different options for implementing digital inspections: • Directly through the VIEWAPP mobile app. • Through a branded kit – we make it quickly and very well designed in the colours and spirit of the customer's company.

• Through a web link – a method loved by everyone, although inferior to the mobile app in terms of security.
• Integration into the insurer's personal account – also a very popular method, although inferior to the mobile app in terms of security.
• Through a web link – a method loved by all, although it is inferior to the mobile app in terms of security.
• Integration into the insurer's personal account – also a great way to get your own digital inspections without developing them from scratch, but using ready-made, proven technology.

There is no point in arguing about which is better – each option is good in its own way and depends on the specifics of the activities and end customers of our client company. For each concrete company, we create an implementation roadmap with clear segments and deadlines, as well as an indication of the necessary resources on both sides.

This way, everything is clear and transparent for everyone – all that remains is to get started and follow the plan clearly. This way, everything is clear and transparent for everyone – all that remains is to get started and follow the plan precisely.

As for implementation deadlines, the pilot phase takes 2-3 months on average, while scaling and fine-tuning can take from six months to a year, depending on the volume, complexity/specifics, and pace of interaction. We give realistic deadlines that you can rely on.

Possible difficulties and the role of implementation support

Even with a clearly defined implementation plan, companies may encounter the problem of ‘blurring’ their focus. During the integration of digital inspections, priorities may shift: internal departments may switch their attention to other tasks, delay approvals, or extend deadlines. To avoid this, we have developed a special effective tool for guaranteed implementation — the ‘Implementation Support’ option in the price list (for 6 months).

It works like a coach for an athlete:

• helps to keep pace,
• correct technique
• and bring the project to a successful conclusion.

The support includes:

• participation in meetings with internal customers, including weekly meetings;
• consultations on the development of inspection scenarios and the integration of the application into business processes;
• development of business process maps and workflow diagrams (upon request);
• creation of branded PDF forms;
• unlimited support for the integration of VIEWAPP API and Webhook into CRM, ERP and loss accounting systems;
• assignment of a personal implementation manager.

This service is in principle paid — not only because of the costs of the team of experts, but also so that the customer takes the process as seriously as possible, disciplines the project participants and is involved in achieving the result. Such support transforms the implementation from a formal launch of technology into a stable and effectively functioning system.

The VIEWAPP digital inspection implementation technology has been fine-tuned down to the smallest detail and repeatedly tested in practice. We have successfully implemented it for various customers, and in all cases the process worked clearly and predictably. The result is smooth implementation, a stable workflow, and satisfied participants at all stages.