Online Video Inspection in VIEWAPP: A New Expert–Client Format
We recently talked about a new format of inspections via the PWA browser, which allows inspections to be carried out without installing a mobile application. Now VIEWAPP's capabilities have been expanded through online video calls: an expert can connect to the client via video, guide the filming in real time and receive additional materials about the property.
The new functionality will suit companies for which it is important not only to obtain reliable materials about the property, but also to preserve the expert's direct participation in the inspection process.
In a standard digital inspection, the client independently goes through the specified steps, and the platform records photo and video materials, coordinates, time and other data necessary to verify reliability. This approach helps organize an inspection without a specialist visiting the property.
However, in some processes it is important for the expert to personally control the completeness of the inspection and see which parts of the property are captured in the frame. In such cases, an online video call becomes an additional tool for interaction with the client.
How a video call for an inspection works
The expert requests a video call directly from the inspection card. The client receives an invitation and confirms consent before the conversation begins. During the session, the expert sees the image from the phone camera and can prompt in real time where to direct the camera, ask to zoom in on a specific area, change the angle or turn on the flashlight.
The video call complements the standard inspection scenario and helps capture details that are important for a specific property and task. For example, this format can be useful in claims settlement.
• Full-resolution still frames — the expert can save individual images directly from the phone camera.
• Session recording — the video call can be recorded, and the materials can then be reviewed together with other inspection data.
• Geolocation — the expert sees the client's coordinates on the map.
All video call materials are available in the inspection card. At the same time, the video call has its own status and does not change the status of the main inspection: online interaction remains an additional step that can be used when necessary.
Flexible configuration for company processes
Video calls can be enabled separately at the company level and at the inspection scheme level. This makes it possible to use the new format only in those processes where it is really needed, while preserving the usual digital inspection scenario for other tasks.
VIEWAPP combines different approaches: independent inspection according to a specified scenario and expert support of the client in real time. Independent inspections are also available without an internet connection: materials can be collected offline and submitted after the connection is restored.
Thus, companies can choose the appropriate format taking into account the requirements for the procedure, the characteristics of the property and the accepted practice of specialists' work. Online video inspection complements the capabilities of digital inspection, while preserving the ability to obtain verifiable materials about the property without the mandatory visit of an expert.