VIEWAPP: developing new tools for insurers and policyholders

VIEWAPP digital inspections are not only about safety, but also about convenience, and we strive to ensure this for all parties involved in the process. It is important for both insurers and policyholders to receive comprehensive service, and the rapid development of intelligent technologies allows us to optimise customer journeys faster and more efficiently.

Here is just one small example of how artificial intelligence helps to add comfort to the details of insurance: compiling an inventory of property. This process is important for everyone:

• For the insurer, it is a way to verify the amount and objects declared for insurance.
• For the policyholder, it is a way to quickly and accurately compile a list of property.

What VIEWAPP has developed

To automate this element of the property insurance process, we have trained a neural network so that when conducting an inspection, it not only recognises various objects, but also suggests market prices to understand the value. As a result, an automatic list of property will be generated, which will be used by policyholders as part of the pre-insurance inspection and by insurers for damage calculations when making payments.

This is a small but indicative example of the targeted application of neural analysis and its automation, which is of great benefit to insurance processes.

We are actively developing a whole range of neural tools, as there are countless applications for them in digital inspections in various fields, and there are many areas where our partners' interests overlap. For example, a neural network that recognises the class and quality of interior finishes is necessary for both insurers and classifiers. And VIEWAPP, as a centre of expertise in digital inspections and surveys, is moving comprehensively towards creating universal solutions that make digital inspections not only safe, but also as convenient as possible for all participants in the process.

We clearly see the challenges of different markets — insurance, banking, real estate, marketplaces, and other industries — and create tools that solve typical problems for several areas at once.

This approach allows us to avoid fragmenting our efforts on narrow products and instead form a unified technological base where each new VIEWAPP module can be used in different scenarios — from pre-insurance inspections to assessing the quality of finishes or the condition of objects during transfer.

This makes digital inspections a truly universal service: insurers, their customers, and our partners from other industries get the same tool that makes processes easier, faster, and more reliable.