VIEWAPP: Use Cases for Online Video Inspection with an Expert
Digital inspections open up broad possibilities for collecting and monitoring information about a wide variety of objects. They can be conducted both online, with materials transmitted in real time, and offline — without an internet connection, with subsequent data upload.
But today we will focus on a special format — inspections in which not only the client, who is directly present at the site, matters, but also the expert who accompanies the process remotely. This approach allows the specialist not just to receive ready-made photo and video materials, but to personally participate in the inspection: direct the filming, draw attention to important details, and control the completeness of documentation.
This format preserves the remote nature of the inspection but adds the effect of the expert's presence. The specialist not only receives a ready-made set of materials but also participates in their creation. This is especially important in processes where inspection results influence subsequent decisions and fall within the expert's area of professional responsibility.
In VIEWAPP, the expert connects to the client directly from the inspection card. They see the image from the smartphone camera, can ask to change the angle or zoom in on a specific area, place a visual marker directly in the frame, and also receive photographs and video recordings. Let us look at how the same mechanism can be used in different business processes.
Insurance: Claims Settlement
When filing an insurance event, the client can independently photograph the damaged object, but depending on the scale and nature of the damage, more detailed materials may be needed for the calculation.
The expert may need to see the damage up close, the general view of the object, adjacent details, or additional signs of the event. With independent filming, some important information may remain outside the frame.
An online video inspection allows the client to be guided through this process in real time. The expert themselves determines what needs to be shown and from which angle to film it, and if necessary, immediately requests additional photographs.
This scenario can be used both at the stage of initial loss documentation and in situations where, based on already received materials, an additional inspection is required.
Banks: Property Assessment Before Loan Issuance
When lending, the bank may need to remotely assess real estate, equipment, transport, or another asset that is intended to be pledged as collateral.
The client or representative is at the site, while the expert connects remotely. They can ask to sequentially show the premises, individual elements, equipment, markings, documents, or other characteristics that are relevant for the assessment.
As a result, the bank gains the ability to conduct the inspection without sending an employee to the site. At the same time, responsibility for the completeness and content of the inspection remains with the specific expert who directly participated in conducting it.
Construction: Combining Scheduled and Unscheduled Control
For monitoring construction projects, regular scheduled digital inspections can be combined with additional unscheduled checks via video communication with an expert. For example, between planned monitoring stages, there may be a need to check the progress of specific works, clarify the condition of a particular area, or confirm the completion of a certain stage.
In such cases, the expert connects to the representative at the site via video communication, independently directs the filming, and documents the necessary details. This allows additional checks to be carried out promptly without organizing a separate specialist visit and supplements regular monitoring with more flexible control.
Complex and Non-Standard Objects
Another scenario involves objects for which it is difficult to pre-compile a universal checklist.
Industrial equipment, production sites, specialized machinery, or large objects may require an individual approach. Only during the inspection does the expert understand which details need to be examined more closely.
In such a case, video communication gives the specialist the ability to supplement the scenario directly during the work. They can ask to show another part of the object, zoom in on a specific element, check markings, or take an additional photograph.
Where Video Inspection Becomes Especially Useful
For an insurance company, it is an additional tool in claims settlement. For a bank — remote assessment and collateral monitoring. For the construction business — confirmation of work completion. For other companies — the ability to conduct a complex or non-standard inspection without a specialist visit. And these are just a few examples of how this technology can be used.
The secure format of digital inspection helps obtain verifiable photo and video materials, while the expert's participation enables control over the process of obtaining them in real time and detailed inspection taking into account the specifics of each situation.
The expert sees the object in real time, manages the filming, and documents the necessary materials. Thanks to this, online video inspection becomes a separate tool for business processes where professional control directly at the site is important, even if the specialist themselves is at a distance.