The viability of any innovation and its successful development are impossible without competent implementation, which most often involves changing current business processes. It's not enough to create and maintain an innovative solution: it requires a careful approach to accurate and successful implementation. VIEWAPP has tremendous experience in this area, which we have gained through years of interaction with our customers.

Customer success management as a basis for mutual understanding with the Customer

The VIEWAPP Customer Service provides a link between VIEWAPP customers, their internal processes and the development team in order to maximise the efficiency of digital VIEWAPP implementation, as well as to scale its use not only in terms of mass adoption, but also in terms of rolling out new cases.

The main objectives of the VIEWAPP Customer Service are:

Interaction with Customers

• Soft adaptation of new customers to the capabilities of VIEWAPP:

• conducting demos,

• registration of the first users,

• Providing basic scenarios of inspections most suitable for the partner's needs for a quick start,

• training of the partner's employees,

• supervising the ‘first steps’ and helping to integrate VIEWAPP into existing business processes.

Supporting existing partners: 

• advising on functionality, solving arising issues, informing about new opportunities.

Coordination of processes

• Organisation of rework process: collection and analysis of ideas/wishes of partners as a business analyst, organisation of meetings of partners' representatives with the development team as necessary.

• Monitoring the progress of rework and compliance with deadlines.

Feedback and service improvement

• Collecting feedback to analyse satisfaction and identify areas for improvement.

• Participate in the refinement of business processes to make the company's services even more convenient.

In this way, a full cycle of interaction is ensured, starting with the adaptation of new customers and their gradual involvement in the processes, and ending with continuous improvement of the product and customer experience based on feedback. This approach helps minimise the risks associated with the introduction of new technologies and facilitates their effective integration into the customers' business processes.

The advantages of this approach include several important factors at once:

• Speed of implementation - thanks to a clearly structured process and soft adaptation, the transition to digital VIEWAPP inspections is fast and with minimal time and resources spent on the part of the client.

• Flexibility and personalisation - taking into account the individual needs of each partner allows us to create solutions that are best suited to their business.

• Increased loyalty - through quality support and attention to feedback, partners see VIEWAPP not only as a service provider, but also as a reliable partner with a vested interest in their success.

• Sustainable development - by collecting ideas and wishes from customers, VIEWAPP not only improves its product, but also forms new usage scenarios, expanding the platform's capabilities.

It is this kind of attentive and comprehensive customer support that allows VIEWAPP not only to successfully implement digital innovations, but also to maintain their long-term viability and relevance.