VIEWAPP is a B2B solution, but the scaling scheme of digital inspection technology suggests that not only employees of companies are its end users. One of the most successful solutions of the VIEWAPP platform is the ability to delegate inspections to business customers.
That is, for example, insurers can delegate pre-insurance or loss adjustment inspections to the policyholder, while a bank can entrust a collateral inspection directly to its borrower.
Self-inspections by customers free up a huge amount of resources. The opportunity to perform fraud-proof digital inspections VIEWAPP is a unique opportunity not only for companies to benefit from a modern digital service in the form of a boost to the economics of the inspection process.
It is also a guaranteed chance to provide their customers with a convenient tool that they can use in their own time, without having to make arrangements with a visiting specialist. By pressing ‘a couple of buttons’ and following the step-by-step prompts, the required inspection can easily be carried out within minutes, saving time and nerves. This process is fundamentally different from the previous pre-digital inspection process in that it is many times faster and more convenient for both businesses and their customers. Innovation is all about making breakthroughs and reaching new levels, which is what VIEWAPP is doing.
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A positive customer experience for B2B solutions is of utmost importance, because by implementing a quality digital inspection tool VIEWAPP, companies show that they care about their users and respect their interests.
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This makes any business attractive and rewards with customer loyalty, increased transactions through convenience and speed, meaning the business itself becomes more efficient in the end.
We now have an amazing opportunity to witness an evolution that can be compared to the transition from horse-drawn vehicles to cars. Similarly, offline inspections are rapidly being replaced by digital inspections, and the demands on their quality and capabilities are increasing every day, given the rapid spread of artificial intelligence.
So, we see that digital inspections with VIEWAPP are mutually beneficial and convenient for both the business itself and its customers. In our case, we see a balance between the interests of B2B solution and business customers, which speaks to the comprehensiveness and high responsibility of VIEWAPP's approach to creating the platform.