Digitalisation of loss assessment processes is an important step towards increasing the efficiency of insurance companies and reducing their costs. The VIEWAPP platform is an advanced solution that covers a wide range of insurance claims, fr om minor damages to complex and voluminous losses. In this article, let's take a look at exactly what types of losses can be inspected with VIEWAPP and the benefits.

Small losses

The most obvious category, but by no means the last for digital inspections, are small losses such as:

• Damage to the vehicle as a result of an accident or other dangers;

• Flooding or small damages to home interiors.

For these cases, digital inspections with VIEWAPP can significantly reduce the time it takes to assess the loss. Customers can perform inspections themselves via a mobile app or web link, sending photos and videos to the insurance company. This speeds up the settlement process and improves the customer experience.

Medium and complex insurance claims

Inspection scenarios on the VIEWAPP platform can be adapted to assess more complex losses such as:

• Damage to building structures (e.g. after natural disasters);

• Inspection of building engineering systems;

• Damage to commercial property including offices, shops and warehouses.

With a flexible scenario and form builder, VIEWAPP allows insurance companies to comply with all regulations and provide loss-specific reporting.

Large losses with high insured value

VIEWAPP is also suitable for the valuation of high-value items including:

• Specialised machinery (tractors, excavators, loaders);

• Air and watercraft (helicopters, pleasure boats, yachts);

• Industrial equipment lines and complex manufacturing facilities;

• Warehouses and much more.

Special attention is paid to fraud prevention, which is particularly relevant for high-value losses. The platform provides tools for material authentication (geolocation, photo and video data analysis), which minimises the risks of unreliable valuations.

Complex inspections of claims

In cases wh ere losses need to be assessed for several properties at once (for example, in large corporate insurance policies), VIEWAPP offers a ‘multi-inspection’ mode. This allows inspectors to assess several objects simultaneously, optimising time and resources.

The VIEWAPP web interface makes it easy to work with the results of inspections and make decisions, including analysing documentation or requesting missing information.

Benefits of using VIEWAPP digital inspections

• Time and cost savings: Avoiding on-site inspections reduces logistics costs and speeds up the assessment process.

• Flexible customisation: The platform allows you to create unique inspection scenarios for different types of losses.

• Scalability: Suitable for companies of all sizes, from small insurance organisations to large multinational corporations.

• Fraud protection: The use of data analytics and authentication technologies minimises the risk of fraudulent activity.

VIEWAPP digital inspections are proving to be versatile and effective. Their use allows insurance companies to significantly improve the quality of work, reduce costs and increase the transparency of loss assessment processes. Regardless of the type of loss, digital inspection transformation is becoming not just an advantage, but a necessity in today's environment.